Our Policies

SPECIAL OR MISCELLANEOUS PROJECTS:
Miscellaneous projects are welcome. Simply email or text us with your special requests so we can give you the best rate and budget them into our
next scheduled cleaning.
WORK HOURS:
My normal work days are Monday through Friday 8:00 a.m. to 6:00 p.m. We do work from a schedule and recommend the same time and weekday for
your cleaning to create consistency and convenience for us both.
ALARM SYSTEMS & KEYS:
It is not necessary to be at home while we are there cleaning. If you have an alarm, make sure we have the key code so we can disarm the alarm
when we arrive, and set it again when we leave. We’ll also need a house key if needed to access the job. We do charge a $50 lockout fee if we have a
confirmed appointment and can’t get in.
RESCHEDULING:
Stuff is going to happen. At one point or another — for whatever reason, one of us is going to need to reschedule our cleaning. Communication is key.
Call, text or email as soon as you know there is a conflict and we’ll do our best to reschedule your cleaning at the next earliest convenience. We will do
the same. As long as we have a 24-hour notice there will be no $50 cancellation charge.
SICK POLICY:
If you or your children get sick with a contagious illness (i.e. the flu, a cold, pneumonia, chicken pox etc.) please call and reschedule your cleaning.
Even though we sanitize your house, it is possible that we might transport germs to the next house or become sick ourselves. And to be fair to all our
customers we prefer to wait until you are well again. On our end, we may call in sick as well to protect you and your family.
SATISFACTION:
We aim to please. If for any reason, at any time you are not 100% completely satisfied, please call us immediately at 540- 693-5485 and we will do
everything in our power to resolve your concerns..
PAYMENT: Payment is due at time of service. Paying with a credit/debit card, or electronic check through PayPal is secure (and preferred) and
leaves an electronic accounting trail for your records. Simply log on to paypal at: www.PayPal.com and click Send Money, then send to: Iris
Lozano affordablem4u@gmail.com, the amount of today’s services $ ____, Goods and Services and click send.
Zelle: Click Send to Iris Lozano 540-693-5485 Affordable Maids LLC the amount of today’s services $ _________,click and send.
Google Pay: Click $ Send or Request Iris Lozano the amount of today’s services $ _________, Goods and Services and click Pay.
Apple Cash: On your iPhone open Wallet App Tap Send To Iris Lozano AffordableMaids4U Tap Next, then enter the amount of today’s services $
_________, Tap Send with Messages,Then Add Goods and Services and Send.
Venmo: click Pay or Request then send to affordablem4u@gmail.com the amount of today’s services $ _________, Goods and Services a Cash
and click Pay. .Cash and Checks are also fine and can be left on the kitchen counter. THANK YOU FOR YOUR BUSINESS! `